Terms of Service

Last updated: 1 November 2026

1. Who we are

MyPropGuard is operated by Tickwire Labs, based in Ibadan, Oyo State, Nigeria. "We" and "us" in these terms mean Tickwire Labs. You can reach us at support@mypropguard.io. MyPropGuard is currently in public beta; while the platform is live and operational, systems are subject to ongoing improvements and updates.

2. What MyPropGuard is

MyPropGuard is a cloud-based risk-management service for MetaTrader 5 trading accounts. It monitors accounts you connect, evaluates the risk rules you configure, and can automatically close positions or pause trading when a rule is breached. By creating an account you agree to these terms.

3. What MyPropGuard is not

It is not a broker, prop firm, or investment adviser, and gives no trading advice.
It cannot prevent a trade from reaching the market - rules react to activity; they do not block orders before execution.
It does not guarantee you will pass any prop-firm challenge or avoid any loss. Enforcement depends on live data feeds, broker execution, and network conditions that are partly outside our control.

4. Your account and credentials

You must provide accurate information and keep your password secure. When you connect an MT5 account you confirm you are authorised to do so and that automated trade closing is permitted on it. MT5 credentials are stored encrypted and used solely to operate the monitoring and enforcement you configured.

5. Subscriptions and billing

Paid plans are billed in advance through our payment provider, monthly or annually. Each plan allows a fixed number of connected MT5 accounts (Starter 1, Basic 2, Pro 5, Elite 10); extra account slots can be added to any plan. Annual plans are billed once for twelve months at the annual price shown at checkout. Prices are shown before tax; any VAT or sales tax due in your country is added by our payment provider at checkout. The price you agree to at checkout stays the same for the life of that subscription; if we change list prices, the new prices apply only to new subscriptions unless we tell you otherwise at least 30 days in advance.

If a renewal payment fails, your plan stays active for a grace period of 7 days while our payment provider retries the payment. If it still cannot be collected, monitoring stops and your connected accounts are disconnected until the plan is paid again. You can cancel at any time from your dashboard settings; your plan then stays active until the end of the period you have paid for and does not renew. Refunds are governed by our Refund Policy.

6. Discount codes and the partner programme

Codes. A discount or partner code entered at checkout, or later from your settings, applies to every payment of that subscription for as long as it lasts, unless the code says otherwise. Only one discount applies at a time; entering a new code replaces the previous one from your next billing period. Codes cannot be combined, are not redeemable for cash, and may be withdrawn if they are shared or used in a way they were not intended for. We cap automatic discounts at 20% of list price.

Partners. Approved partners receive a code that gives the traders they refer a discount and earns the partner a commission on every payment those traders make, at the rate stated when the partner is approved (10% unless agreed otherwise). Commission is calculated on the amount actually paid after any discount, is credited when the payment settles, becomes payable 14 days later once the refund window has passed, and is paid out monthly. A refund or chargeback on a payment reverses the commission earned on it, including from a future payout if it has already been paid. A trader is attributed to one partner at a time; a trader who applies a different partner code is attributed to that partner from their next billing period.

Partners may not refer their own accounts or accounts they control, bid on the MyPropGuard name in paid search, send unsolicited messages, or make claims about trading results. We may end a partner's participation and withhold unpaid commission for breach of these rules or for fraud, and we may end or change the programme with 30 days' notice, honouring commission already earned.

7. Fair use and prohibited conduct

No use of the service for unlawful activity or in breach of your broker's or prop firm's terms.
No attempts to probe, overload, or disrupt the service or to access other customers' data.
No reselling of the service without our written agreement.

8. Availability and liability

We aim for continuous operation but the service is provided "as is" without warranty of uninterrupted availability. To the maximum extent permitted by law, our total liability for any claim related to the service is limited to the fees you paid in the three months before the event giving rise to the claim. We are not liable for trading losses, missed profits, failed challenges, or losses caused by broker outages, data-feed interruptions, or events outside our reasonable control.

9. Termination

You may close your account at any time from settings. We may suspend or terminate accounts that breach these terms. On termination, monitoring stops and connected accounts are disconnected.

10. Changes

We may update these terms; material changes will be announced by email or in the dashboard. Continued use after a change means you accept the new terms.

11. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and disputes go to the courts of Nigeria. If you are a consumer, you keep any protection the law where you live gives you.

12. Contact

Questions about these terms: Tickwire Labs, support@mypropguard.io. How we handle personal data is set out in our Privacy Policy.