Refund Policy

Last updated: 24 September 2026

First purchase - 7-day guarantee

If MyPropGuard is not what you expected, email us within 7 days of your first payment and we will refund it in full - no questions, no forms. This applies once, to your first subscription payment.

Renewals

Renewal payments are not refundable, because monitoring capacity is reserved and billed for your accounts the moment a period starts. To avoid an unwanted renewal, cancel any time from your dashboard settings - your plan stays fully active until the end of the period you already paid for, and simply does not renew.

Annual plans

The 7-day guarantee applies to your first payment whether it is monthly or annual. After the first 7 days an annual payment is not refundable, in whole or in part; cancelling stops the next renewal and your plan runs to the end of the year you paid for.

Discounted payments and codes

A refund returns the amount you actually paid after any discount. If a refunded payment was made with a partner code, the commission earned on it is reversed. Discount codes have no cash value and are not refunded or credited if you did not enter one at checkout.

Failed payments

If a renewal fails, monitoring continues for a 7-day grace period while the payment is retried. No charge is made for that period if the payment is never collected; if it succeeds, the normal renewal amount is charged and the period runs from its original date.

Billing mistakes

Duplicate charges or amounts that do not match your plan are refunded in full as soon as we verify them - just email us.

What refunds do not cover

Trading losses, failed prop-firm challenges, or outcomes on your trading accounts are outside the scope of any refund - MyPropGuard is a monitoring and enforcement tool, not a guarantee of trading results.

How to request one

Email support@mypropguard.io from your account email with the payment date. Refunds are returned to the original payment method, usually within 5 to 10 business days depending on your bank.