Support & Community
Contact Us
Have questions about prop firm rule settings, dedicated IPs, or account connectivity? Our team responds directly without automated bots or lengthy ticketing queues.
Direct Email Support
For account assistance, billing inquiries, plan upgrades, and technical troubleshooting.
Response time: Within 24 hours on business days
Official Telegram Channel
Real-time announcements, prop firm policy updates, server status notices, and direct trader community.
Channel: @mypropguard
Security & Vulnerability Disclosure
If you have uncovered a security issue or vulnerability, please notify us immediately at security@mypropguard.io. We acknowledge disclosures within 48 hours. See our security architecture page for details.
Before You Write
- Check our FAQ first: Common questions regarding trailing drawdowns, New York reset times, and refund rules are answered in the comprehensive FAQ.
- System status: Check the real-time health of our MT5 monitoring nodes on our Status page.
- Never send passwords via email: Our team will never ask for your MT5 master password or broker account password via email or Telegram.